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Vocalenda

Terms of Service

Last updated: 02-Sept-2025

Agreement to Terms

By accessing and using Vocalenda ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Service Description

Vocalenda provides an AI-powered phone agent service that:

  • Handles incoming phone calls using artificial intelligence
  • Manages appointment bookings, updates, and cancellations
  • Integrates with Google Calendar for schedule management
  • Provides automated customer service for businesses
  • Processes voice interactions and converts them to actionable tasks
User Responsibilities

Account Security

  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized access
  • Ensure accurate and up-to-date account information

Proper Use

  • Use the service only for legitimate business purposes
  • Comply with all applicable laws and regulations
  • Respect the rights and privacy of callers
  • Provide accurate business information and availability
AI Service Limitations

While our AI agent is designed to handle most common scenarios, you acknowledge that:

  • AI responses may not always be perfect or complete
  • Complex requests may require human intervention
  • The service may experience occasional downtime or technical issues
  • Voice recognition accuracy may vary based on call quality and accents
  • Integration with third-party services (like Google Calendar) depends on their availability
Google Calendar Integration

By using our Google Calendar integration, you:

  • Grant Vocalenda permission to access and modify your Google Calendar
  • Understand that calendar changes made by our AI are based on voice instructions
  • Acknowledge that you can revoke calendar access at any time
  • Accept responsibility for verifying appointment accuracy
Privacy and Data Protection

Your privacy is important to us. By using our service:

  • You consent to the collection and processing of voice data as described in our Privacy Policy
  • You understand that calls may be recorded for quality and training purposes
  • You agree to inform callers that they are interacting with an AI agent
  • You comply with applicable data protection laws in your jurisdiction
Prohibited Uses

You may not use our service to:

  • Engage in illegal, fraudulent, or harmful activities
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or attempt to breach security
  • Impersonate others or provide false information
  • Use the service for spam, harassment, or unsolicited communications
  • Attempt to reverse engineer or copy our AI technology
Service Availability

We strive to provide reliable service but cannot guarantee 100% uptime. We reserve the right to modify, suspend, or discontinue the service at any time with reasonable notice. Scheduled maintenance will be communicated in advance when possible.

Billing and Payment
  • Fees are charged according to your selected plan
  • Payment is due in advance for subscription services
  • Usage-based charges may apply for calls and integrations
  • Refunds are provided according to our refund policy
  • Accounts may be suspended for non-payment
  • Price changes will be communicated with 30 days notice
Limitation of Liability

Vocalenda shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding the claim.

Intellectual Property

All content, features, and functionality of Vocalenda, including but not limited to AI models, software, text, graphics, and logos, are owned by Vocalenda and are protected by copyright, trademark, and other intellectual property laws.

Termination

Either party may terminate this agreement:

  • At any time with 30 days written notice
  • Immediately for material breach of these terms
  • Immediately if required by law or regulation

Upon termination, your access to the service will cease, and we will delete your data according to our data retention policy.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction where Vocalenda is incorporated, without regard to conflict of law principles.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@vocalenda.com

General Inquiries: socials@vocalenda.com

Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or through the service. Your continued use of Vocalenda after such modifications constitutes acceptance of the updated terms.